Privacy Policy & Modern Slavery Statement

Central Electrical Contracts Ltd, and its affiliates, subsidiaries and related entities, Lighting R Us and Central Electrical Appliances (“our”, “we”, “the Company”) is committed to protecting the privacy and security of the personal data we collect about our customers and users of our services (“you”, “your”).

We want to make your experience when dealing with us satisfying and safe.  The purpose of this policy is therefore to explain what personal data we collect about you when you are using one of our sites or engaging in our services.  Please read the policy carefully as it contains information about how we handle your personal information and your rights.  The policy sets out our information gathering practices for our websites and when dealing with us through other channels or systems. 

The Company reserves the right to update the policy at any time without notice, which should also be read in conjunction with the Company Data Protection Policy.  Any queries relating to Data Protection and privacy of information should be addressed to [email protected] 

Privacy Legislation

The Company is subject to UK and European Privacy Legislation, which regulates the use of individuals’ personal information.  All personal information supplied by you to us, either online via our websites, in writing, verbally or electronically will be protected by us in accordance with current applicable privacy legislation and the terms of this Policy.

What Are Your Rights?

Under the GDPR, you have the following rights in respect of your personal data, which we will always work to uphold, subject to overriding legal obligations:

  • The right to be informed about our collection and use of your personal data.  The Privacy Policy should provide you with the detail which you may need to know, but the Company are contactable at any time on [email protected]
  • The right to access the personal information we hold on you.
  • The right to have your personal data rectified if any of the information is inaccurate or incomplete.
  • The right to be forgotten i.e., the right to ask us to delete or otherwise dispose of any of your personal data that we have.
  • The right to restrict (i.e. prevent) the processing of your personal data.
  • The right to object to us using your personal data for a particular purpose.  Where we are using your personal data because it is in our legitimate interests to do so, you can object to us using it in this way.
  • The right to data portability.  This means that you can ask us for a copy of your personal data held by us to re-use with another service or business in many cases.

What personal information do we collect?

When you transact with us as a supplier or customer, we need to know basic personal information if you are an identified person (data subject), this does not normally apply to other companies or entities of those identified under “the Company”.

It is not necessary for you to provide us with any personal information in order for you to access the general information sections on our websites.  However, if you wish to contact us, register your details, make a purchase, or engage our services, you may need to provide us with certain information to facilitate this.

Information we may collect includes;

  • Your full name
  • Contact information (such as email address, phone number)
  • Personal information (such as age and gender if you create an account with us)
  • Postal address
  • Your password and account details (if you create an account with us)
  • We retain any correspondence and requests which you make which may contain personal data
  • We may keep details of your visit to our website, such as traffic and location data or may request information for surveys and feedback
  • Any other information which you choose to give to us via our website.

You have the right to withhold personal information which is not required for the service which you have requested.

We will only use your personal data when the law allows us to and have outlined our legal basis for processing.

Performance of a Contract – whereby processing is necessary for the performance of a contract to which you are a party, or to take steps at your request before entering into a contract.  Where we need to collect your personal data by law, or under the terms of the contract, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into (such as the provision of goods and services).  In such cases, it may be necessary for us to cancel the goods or services but you will be made aware if this is the case.  The Company would take steps to avoid this situation from occurring.

Legitimate Interest – is the interest of our business in conducting and managing our business/es to enable us to provide the best services and products to our customers, with the most secure experience.  We do not use your personal data for activities where our interests are overridden by the impact on you, unless we have gained consent from you or are permitted by law.

Comply with a legal or regulatory obligation – is the processing of your personal data where it is necessary for the compliance with a legal or regulatory obligation which the Company is subject to.

Consent – is a legal basis which we do not typically rely on for the processing of your personal data, other than in relation to sending marketing communications. 

The table below details the ways in which we plan to use your personal data and the legal basis which we rely on for the processing of these.  On occasions, there may be more than one legal basis.

PurposeLegal Basis for Processing
To register a query or request for quotation for work with usPerformance of a contract with you
To register you as a new customerPerformance of a contract with you
To collect information to be able to offer you the appropriate level of support as a supplier or customer (e.g. dealing with ongoing requests, purchases) using various communication channelsPerformance of a contract with you, Legitimate interest of the business
Ongoing administration relating to goods and services to comply with any legal obligationsLegal Obligation
To track deliveries and make you aware of any changes we may need to make to the service or product you have purchasedPerformance of a contract with you, Legitimate interest of the business
Asking you to leave feedback or take part in surveysLegitimate interest of the business
So that we can offer you competitive pricing and the best products/servicesBased on consent, Legitimate interest of the business
Sharing some of your data with approved suppliers in order to quote or order on your behalfLegitimate interest of the business
To protect our business and ensure efficiency of our Company websites.  To protect, investigate and deter against unauthorised or illegal activityLegitimate interest of the business
To use data analytics to improve our website, products and services, marketing and the customer experienceLegitimate interest of the business
To make suggestions to you about goods or services which we may be offeringBased on Consent, Legitimate interest of the business

We will retain your personal data for as long as is necessary to provide you with our services and for a reasonable period thereafter to enable us to meet out contractual and legal obligations. At the end of the retention period, your personal data will be securely deleted or anonymised, so that it can be used in a non-identifiable way for statistical analysis or business operational planning. 

The information will be retained in line with the Company Data Retention Policy and any statutory obligations, after which time it will be removed from our files.

Sharing Your Data

The Company is committed to the protection of your data.  We do not share your information with third parties, except for in the cases identified below.  We require all third parties to respect the privacy of your personal data and treat it in accordance with the law.  We do not allow our third-party providers to use your data for their own purposes and only permit them to use the data for a specified purpose in accordance with our instructions.  Third-party providers will have their own Privacy notices which we do not accept responsibility for and would recommend that you read these.  The Company has no control over the content of other websites.

  • If you choose to pay for goods or services by Debit or Credit Card, we will pass your personal information to the necessary payment service provider e.g. Visa, PayPal.  Any third party may require further information from you in order to process your payment.
  • When assessing your credit limit, we may contact a recognised Credit Reference Agency or trade reference.
  • In the event of unpaid or overdue transactions, we may contact debt collection agencies, solicitors or courts.
  • We may disclose your personal information to the police or other public-sector bodies with authority to request such information and/or fraud prevention agencies for the purpose of preventing fraud/loss, to prevent, detect or discourage crime and/or for the apprehension or prosecution of offenders.

By submitting your information to the Company, you agree that it may be legitimately transferred to third parties.  In the event that the Company were to undergo any form of restructuring, whether by acquisition, merger or otherwise, we may continue to use and share your personal data across the restructured form.

Cookies

We use analytics “cookies” as part of a normal business procedure to track the performance of our website and understanding more about what is of interest to those who visit our website.  We may log information using cookies which are small data files stored on your browser which store visitors’ preferences and record user-specific information on what pages users’ access or visit.

A cookie is an element of data that our websites send to your browser which is then stored on your system.  You can set your browser to prevent this happening.  We do not believe that our analytic cookies in this way poses any threat to your personal privacy or online security.

Security

The Company implements appropriate technical and organisational measures to protect data that we process from unauthorised disclosure, use, alteration or destruction.  We operate secure data networks protected by industry standard firewall and password protected systems.  Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorise individuals have access to the information provided.

Whilst the Company will endeavour to take all reasonable steps to protect your personal information, we cannot guarantee the security of personal information and/or other data that you disclose to us.  You accept the inherent risks of providing information online over the internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.

By using our website or transacting with us, you consent to the collection and use of your personal information by the Company in accordance with the terms of the Policy.

Contact Us

If you have any queries, or wish to exercise any of your rights, you can contact [email protected].  You will not have to pay a fee to access your personal data, or exercise any other rights.  However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive.  Alternatively, we may refuse to comply with the request in such circumstances.

You can also lodge a complaint with the Information Commissioner’s Office.

Paul Jones

Managing Director

Organisation

This statement applies to Central Electrical Contracts Ltd (referred to in this statement as ‘the Company’/’business’).  The Company is committed to combatting slavery and human trafficking in accordance with the Modern Slavery Act 2015.

Organisational Structure

Our business structure operates from one centralised office consisting of office-based employees.  Field-based employees are spread across multiple locations of the UK, dictated by the ongoing contractual needs of the business.  All work is carried out wholly within the UK and not reliant on any seasonal trends.

The main activity of the Company is the provision of electrical services as per the needs of the contract or scope of work, on a commercial or domestic basis.  The Company also performs the sale of electrical goods both in store and via its website, demand for which products are consistent throughout the year and unlikely to impact staffing levels.

Definitions

The Company considers that modern slavery encompasses:

  • Human trafficking
  • forced work, through mental or physical threat
  • being owned or controlled by an employer through mental or physical abuse of the threat of abuse
  • being dehumanised, treated as a commodity, or being bought or sold as property
  • being physically constrained or to have restriction placed on freedom of movement.

As our Company has a turnover of less that £36million, we do not have a legal obligation to produce a modern slavery statement but have procedures in place in order to prevent modern slavery and human trafficking. 

Commitment

The Company acknowledges its responsibilities in relation to tackling modern slavery and commits to complying with the provisions in the Modern Slavery Act 2015 and understands that this requires an ongoing review of both its internal practices in relation to its labour force and, additionally, its supply chains.  To that end;

  • We agree that exploitation within all supply chains starting from/ending in the UK are a blight on our society, and we are committed to our role in eliminating exploitation.
  • We understand that customers/clients who have obligation under the Modern Slavery Act 2015 cannot comply with their duties, without the cooperation of all parties within their supply chain.

As such, insofar as reasonably practicable, we have examined our own supply chains and confirm that no evidence has been found which knowingly supports or is found to involve itself in slavery, servitude, forced or compulsory labour or human trafficking.  The Company strictly adheres to the minimum standards in relation to its responsibilities under relevant employment legislation in the UK.

Supply chains

We understand that certain industry sectors and geographical regions are at greater risk of exploitation than others.  We do not believe that our supply chain is one of those sectors.  Due to the nature of work and tender processes involved in the sourcing of electrical contracts, we have taken efforts to ensure that we are compliant in our activities as part of the supply chain process.  We also encourage employees to have accountability and report any matters relating to slavery or human trafficking in our own supply chains which they have suspicions about or become aware of. 

Impact of COVID-19

For several months, the UK was placed into lockdown to stem the spread of COVID-19 as the pandemic had taken hold.  Although this created several challenges for the Company, as it did for others across the nation, the COVID-19 pandemic did not adjust the risk of modern slavery to a level above that which existed before the pandemic.

There were no prolonged or significant adjustments to labour requirements during this period which would have required the Company to source additional temporary labour.  The Company has been fortunate to develop and expand its business operations and offer more permanent employment opportunities. 

During the pandemic, all employees still had access to the grievance procedure to raise any concerns that they may have had.  In line with emergency legislation passed by the Government, employees have been paid Statutory Sick Pay during periods of self-isolation where it has not been possible to agree a temporary period of homeworking.

Responsibility

Whilst the Company does not have any obligation to produce this statement, any concerns relating to modern slavery should be addressed to [email protected]